Shipping policy
OptiPen Shipping Policy
Last Updated: July 11, 2026
OVERVIEW
Thank you for choosing OptiPen. This Shipping Policy outlines our shipping practices, delivery timelines, and important information about your order.
We currently ship within the United States only.
PROCESSING TIME
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) after payment is verified. Orders placed on weekends or holidays are processed the next business day.
During promotional periods or high-volume times, processing may take 1-3 additional business days. We will email you if your order is delayed.
Once an order is placed, we may be unable to modify or cancel it. If you need to make a change, contact us right away at support@optipen.store and we will do our best to help if your order has not shipped.
SHIPPING RATES & DELIVERY TIMES
Standard Shipping: $5.00
Free Shipping: on all orders over $50
Delivery Time: 5-8 business days
Carrier: USPS, UPS, or FedEx (selected by OptiPen based on destination and availability)
Delivery times are estimates and are not guaranteed. OptiPen is not responsible for delays caused by shipping carriers, weather, or other events outside our control.
SHIPPING CONFIRMATION & TRACKING
Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package. If you have not received this email within 3 business days of placing your order, please check your spam folder or contact us at support@optipen.store.
ACCEPTED SHIPPING ADDRESSES
We deliver to:
Physical addresses (residential and commercial)
P.O. Boxes
APO/FPO/DPO military addresses
Please make sure your shipping address is complete and accurate when placing your order.
INCORRECT OR INCOMPLETE ADDRESSES
OptiPen is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If your package is returned to us because of an address error, we will contact you to arrange re-shipment, and you will be responsible for the cost of re-shipment.
If you realize your address is wrong after ordering, contact us immediately at support@optipen.store so we can try to update it before your order ships.
LOST OR DAMAGED PACKAGES
Lost Packages: If your tracking shows your package was delivered but you have not received it, please:
Check with neighbors, building management, or household members
Verify the shipping address on your order confirmation
Contact the carrier directly using your tracking number
Contact us at support@optipen.store after 2 business days if the package cannot be located
If your order is confirmed lost in transit, we will send you a replacement at no cost to you. Replacements are provided in place of a refund.
Damaged Packages: If your order arrives damaged, contact us at support@optipen.store within 7 days with photos of the damaged packaging and product. If confirmed, we will send you a replacement at no cost to you. Replacements are provided in place of a refund.
Stolen Packages: OptiPen is not liable for packages stolen after they have been marked delivered by the carrier. We recommend shipping to a secure location.
ORDER TRACKING ISSUES
If your tracking has not updated in 7-10 business days, or if you have any concerns about your shipment, contact us at support@optipen.store with your order number and we will look into it.
RETURNS & EXCHANGES
For information about returns and refunds, please review our Refund Policy at https://optipen.store/policies/refund-policy
Return Shipping Address:
PO Box 3406
Edgartown, MA 02539
All returns must be requested and approved before shipping. Items sent back without prior authorization will not be accepted.
CONTACT US
Questions about shipping or your order? Contact us at support@optipen.store
We aim to respond to all inquiries within 1-2 business days.
This Shipping Policy is subject to change. Please review this page periodically for updates.