Refund policy

Return & Refund Policy

We want you to love how awake you look. That's why OptiPen is backed by our 60-Day Tired Mom Guarantee: if you're not happy with your results, contact us within 60 days of receiving your order for a full refund, even if you've already used it. No hoops, no hassle.

How to start a return or refund

To start a return or request a refund under our guarantee, contact us at support@optipen.store. Returns need to be sent to the following address: PO Box 3406, Edgartown, MA 02539.

Once we receive your request, we'll send you instructions on how and where to send your package. Items sent back to us without first contacting us will not be accepted.

You can always reach us with any questions at support@optipen.store.

Damages and issues

Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Refunds

We'll notify you once we've received and processed your return, and let you know if your refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund and you still haven't received it, please contact us at support@optipen.store.